Refund policy

Last updated: October 16, 2026

We want you and your pet to love every order from Paw Spree. If something isn't right, you can return it within 30 days of delivery.

Damaged, defective or wrong items

If your order arrives damaged, defective or isn't what you ordered, email us at support@pawspree.store within 30 days of delivery with your order number and a photo of the item. We'll send a replacement or give you a full refund, including shipping. If we ask you to send the item back, return shipping is on us.

Changed your mind?

You can return unused items in their original condition and packaging within 30 days of delivery. Return shipping is paid by the customer, and original shipping charges are not refundable.

Items we can't accept back

For hygiene reasons, we can't accept returns of items that have been used by a pet (for example chewed toys, used grooming tools or bedding), opened treats or consumables, or gift cards.

How to start a return

1. Email support@pawspree.store with your order number and the item you'd like to return.
2. We'll reply within 1–2 business days with the return instructions and address. Please don't send items back without contacting us first, as returns sent to the wrong address can't be processed.
3. Once we receive and check the item, we'll let you know whether your refund is approved.

Refunds

Approved refunds go back to your original payment method within 5–10 business days. Your bank or card issuer may take a few extra days to show it.

Exchanges

The fastest way to get a different size or color is to return the item you have and place a new order for the one you want.

Questions

Email us any time at support@pawspree.store.